Groceries are under the pump during lockdown

With lockdowns widespread across many cities in Australia, there is strong demand for home delivered groceries with people unable to leave home or hesitant to leave with the coronavirus around.

This massive demand has meant that supermarkets like Woolworths and Coles are being pushed to the brink with hundreds of thousands of orders every week. The demand has seen delivery windows disappearing and deliveries unavailable.

Woolworths has been hit hard with their distribution centres at capacity for the last couple of weeks trying to keep up with their order volumes. Dealing with the high number of orders has not been easy for Woolworths or customers with customers reporting some deliveries have not shown up, some are late and others are missing products.

Woolworths has tried to deal with the workload by subcontracting taxis to help with deliveries. A partnership was formed with 13CABS last year to use them as couriers and this has helped taxi drivers who have suffered from a lack of customers.

Woolworths has stated that it is doing it’s best to meet demand, but it has focused on ensuring it’s vulnerable customers on it’s priority assistance service are accommodated.

Coles have a similar situation and are doing their best to increase it’s online capacity, organising more delivery drivers and shoppers to pick and pack orders.

Online stores have also being doing bigger trade as shoppers are forced to go online to make purchases. Stax is an online store that has being doing well selling activewear. Use a Stax discount code to save on your online order.

Online Shopping Experience needs to meet higher expectations

Online shopping has absolutely exploded over the last year with consumers mostly forced to shop online due to lockdowns and restrictions across the country. Online shopping numbers reached the highest ever and has continued to grow.

With this increase in online shopping comes the increase in demands for a better online experience for consumers. These demands include a great performing website with fast load times, easy navigation and simple checkout.

Not only do consumers want an excellent technical experience, they also want a great service include free shipping and free returns for products purchased online. Most retailers offer free shipping with certain spend levels so those that do not are likely to go down the list of preference.

Adairs has boomed during the last year especially with their website which is easy to use and wonderful to look at. For great savings at Adairs, use an Adairs Discount code when you shop online.

Research has shown that stores that do not offer these perks put off online shoppers and many deemed it as a good enough reason not to shop there.

Also key in the shopping experience is a reasonable delivery time frame. Many consumers expect their products to be delivered within three days with any longer delivery times being highly unattractive.

It was also found that stores that do not have an online store would fall behind in the future especially with research showing that nearly 10 percent of consumers would not shop with a store without an online experience.